Returns and Refunds Policy
Returns Policy: All returns need to include all the original parts, accessories, and instruction manuals and must be in the original box. Items that have cut wires, dents, scratches, show signs of installation, or are missing the original product manuals will not be accepted for return or exchange, or refund. Refunds may not be issued for merchandise held over 30 days from the invoice date. Shipping & handling charges are non-refundable. All refunds will be computed based on the unit cost. Products purchased with “Free Shipping” will have the original shipping carrier rate used for shipping order deducted from their refund. Please contact your sales representative so that we may issue an RMA number and special return address before the item is shipped back. Items are not returnable without a pre-authorized RMA number and subject to a 15% restocking fee. Any items returned without a preauthorized RMA # will be denied a refund. There are no returns on special orders and/or custom fixtures and/or devices made to customers' required specifications.
Refund Policy: Refunds and refunds on returned items will be issued within 5-7 business days from receipt of the merchandise at our processing center once they have been evaluated.