Efficient Lighting Supply must be contacted for a RA# prior to return being made. Return requests must be submitted within 10 days of receiving item. All Items shipped without an RA # will result in no credit of any kind being issued. Returns are subject to a 22% restocking fee which will be deducted from merchandise credit. In order to be issued a refund or exchange, All returns must be in original condition with no signs of installation, scratches, cut wire, dents, modification of any kind. All returns are to be shipped in original box and must include original product, accessories, hardware, mounting brackets, and product manual. Return or Exchange items must be sent using a shipper with delivery confirmation or proof of delivery. The item must be packaged as to not be damaged in transit back to our warehouse.
Damaged products returned for refund or exchange will be denied and the purchaser will need to pay for postage to return the item back to the purchasers address. If the customer does not provide payment for the return shipping within 30 days from the time it is received into our warehouse the item will be destroyed and Efficient Lighting Supply LLC will not be held accountable to return any funds to the purchaser.
Shipping costs of all returns or exchanges to and from Efficient Lighting Supply LLC will be the responsibility of the purchasing customer. If customer returns a item for refund the actual cost Efficient Lighting Supply LLC incurred to originally ship the item to the customer will be deducted from the refund. Efficient Lighting Supply LLC often subsidizes the shipping costs of product to our customers (example: A customer may have qualified for Free Shipping. If a item is returned for a refund and received subsidized shipping the actual cost Efficient Lighting Supply LLC incurred to ship the product will be deducted from the refund). For exchanges the customer will be responsible to pay shipping back to the purchaser. This cost will not be the responsibility of Efficient Lighting Supply LLC. We will give full credit for merchandise returned due to defects, subject to the terms of the manufacturer's warranty. Efficient Lighting Supply reserves the right to refuse return authorization requests. Refunds or credits on returned items will be issued within 5 business days from delivery at our processing center after they have been evaluated. Special Order Fixtures made to customers specifications are non-returnable.
* Note - All returned checks will be subject to a $25.00 Processing Fee